Emma a dynamic and experienced leader with over 15 years in Technology as part of global Customer Success, Support and Professional Development Teams. With a proven track record of success in building and shaping worldwide teams, I offer evolving businesses direction and results. Core expertise in: - helping organizations focus on the customer journey and deliver an extraordinary customer experience - owning customer relationships and exceeding customer renewal and expansion targets - building/transforming and coaching high performing Customer Success, Onboarding and Professional Services and Support teams - researching and analyzing customer needs, interpreting data with a view to executing plans to address requirements - collaborating cross functionally with Product and Marketing Teams to define solutions strategies, inform roadmaps and craft messaging.